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Then we are not happy too. We are not making it difficult for you to return your product. But there are a few conditions:
You have 2 options within 30 days of receiving your product:
Products purchased with a giftcard can also be returned. The purchase amount will be transferred on a new issued giftcard.
You can return your product in our returnportal. The only thing you need is the track & trace number of your order.
No, we don't charge you for returning your product. In the returnportal you can print a returnlabel for free.
We will handle your return within 2-3 bussinessdays from the day we receive your package. Save your track & trace code, just in case something went wrong during shipment. It takes approximately up to 3 businessdays to transfer the refund amount on your bank account.
Pretty simple actually. In case you (partly) paid with a giftcard, you get a brand new one! We will of course refund any remaining amount to you.
The returnadres is automatically filled in for you as soon as you registered your products in our returnportal.
Are you a registered customer? Then you can find your track & trace code in your order history on your account page.
Don't hesitate to contact us if you have any more questions. We are happy to help you. firstname.lastname@example.org